Google Is Bring Back Missing Reviews In Service Profiles

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Google is restoring missing out on reviews in Google Service Profiles after fixing a bug that triggered them to get removed.

Google is repairing a bug that caused reviews to go missing from Google Service Profiles. Google verifies evaluations are getting restored. Google’s Browse Intermediary, Danny Sullivan, revealed on Buy Twitter Verified in reply to Mike Blumenthal, who says he reported the bug a week ago.

Blumenthal isn’t overemphasizing the severity of the bug. Evaluations are a dining establishment’s support, and removing them can substantially affect profits.

There are numerous threads in the Google Service Profile assist forums begun by company owner who lost most or all of their reviews.

In each thread, business owners share something in common. After applying Google’s suggested edits to their business profile, they all lost reviews.

Blumenthal writes in a blog post that he discovered Google was changing the client identification (CID) number when companies applied recommended edits:

“With some digging, I discovered that in each case Google had actually changed the CID, the identifier Google uses to connect all pertinent information to a company, consisting of evaluations. Typically the CID just alters when 2 listings merge or Google has hard-suspended a listing for standards infractions and after that restored it.”

Client reviews are related to a specific CID number, which means altering the CID eliminates the evaluations.

That should never ever happen, specifically not when applying Google’s suggested edits.

A fix is on the way, and ideally, it’s as simple as going back the impacted Google Organization Profiles to their original CID numbers.

We’ll update this post if Google shares additional details.

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